ALL-INCLUSIVE DRIVING TOUR
Japanese Countryside Commerce

Commerce

Japanese Countryside Commerce

Commerce

Japanese Countryside Commerce

Commerce

Commerce


Terms of service



“SATO-IRO” Terms of Use


This Terms of Use is a translation of the original Terms of Use(Japanese) into English for the convenience of users.
In the event of any doubt about the interpretation of this Terms of Use, the interpretation of the original Terms of Use (Japanese) shall prevail.


Chapter 1 General Provision


Article 1 (Application of these Terms of Use)


1. These Terms of Use stipulate the matters to be observed by users regarding the campsite use service and car rental service “SATO-IRO” (defined in Article 2) provided by ?ALPINE ELECTRONICS MARKETING, INC. (hereinafter referred to as “the Company”).


2. Regarding the use of “SATO-IRO”, users shall comply with these Terms of Use, as well as any sub-terms, rules, guidelines, etc. of these Terms of Use (hereinafter collectively referred to as the “Terms of Use, etc.”).


Article 2 (SATO-IRO)


“SATO-IRO” is a comprehensive campsite reservation website that provides campsite use services as defined in Article 3.1 and vehicle rental services for vehicles loaded with camping equipment as defined in Article 4.1(hereinafter referred to as “car rental service”), as well as introducing leisure information, camping equipment information and other related information (hereinafter referred to as “camping information service”).


Article 3 (Campsite Use Service)


1. Campsite use service is a service in which the Company arranges a campsite operated by a campsite facility (hereinafter referred to as “Operators”) affiliated with the Company and provides it for use by users.


2. The contents and conditions of the campsite use service shall be governed by these Terms of Use, etc., as well as by the provisions of the reservation confirmation e-mail separately delivered or presented by the Company to the user.


3. The reception information, fees, and other conditions of the campsite facilities introduced on “SATO-IRO” may differ from those offered by the campsite facilities themselves or other websites for the same campsite facilities, and the Company does not guarantee that the conditions offered on “SATO-IRO” are the most favorable to users.


Article 4 (Car Rental Service and Package Contract)


1. Car rental service is a service incidental to the above campsite reservation service, whereby the Company arranges and rents a car to users to enjoy the services specified in the above campsite reservation service.


2. The contents and conditions of the car rental service shall be governed by these Terms of Use, etc., as well as by the provisions of the reservation confirmation e-mail separately delivered or presented by the Company to the user.


3. The car rental service can only be used in conjunction with the campsite reservation service, and the Company will not accept reservations or use of the car rental service alone.


4. If the user applies for the car rental service together with the campsite use service, the contract for both services will be one (such contract is called a “package contract”), and the user may not cancel or terminate only one of the services.


5. The package contract stipulated in the preceding article shall include the Terms of Use of the campsite use contract and the Terms of Use of the car rental contract, and the package contract shall become effective at the time the rental contract is concluded.



Chapter 2 Reservation


Article 5 (Method of Use)


1. When using campsite use service, car rental service, and camp information service on “SATO-IRO”, the user shall fully confirm the contents of these Terms of Use, etc. before using such services.


2. When using the services provided by the Company, users shall fully confirm the Terms, Conditions, Guidelines, Rules, etc. established by the Company before using the services.


3. Persons under 18 years of age may not be a contracting party to this service, even with the consent of a parent or guardian. (Persons under the age of 18 may participate in the service with an adult as the contracting party.)


Article 6 (Establishment of Campsite Use Contract and Car Rental Service Reservation)


1. The campsite use contract shall be concluded when the user receives the reservation confirmation email, and the Company shall arrange services related to the use of the campsite and other services according to the reservation details, subject to the establishment of the use contract.


2. When the user makes a reservation using the campsite reservation service, the user shall be sure to confirm that the reservation has been completed by the reservation confirmation e-mail sent separately by the Company.


3. A car rental service reservation shall be concluded when the user receives the reservation confirmation email. When the Company receives a reservation request from the user, the Company shall accept the reservation within the range of rental cars owned by the Company.


Article 7 (Cancellation of Campsite Use Contract and Car Rental Service Reservation)


1. The user may cancel the campsite use contract and the car rental service reservation by notifying the Company of the cancellation at least 48 hours before the start of use as specified in the reservation confirmation e-mail, in a manner prescribed by the Company. In this case, no cancellation fee will be charged. If cancellation is made 48 to 24 hours before the start of use, the Company will charge 50% of the usage fee as a cancellation fee. If a reservation is canceled less than 24 hours before the start of use or without prior notice to the Company, the user shall pay the full amount of the usage fee as a cancellation fee. Cancellation is possible until the start time of use, and no cancellation is allowed after the start time of use.


2. The Company shall not be liable for any usage fees or other damages incurred due to the user’s failure to follow the cancellation procedures stipulated in the preceding paragraph unless there is a reason attributable to the Company.


3. When the Company is unable to rent a reserved rental car due to reasons attributable to the Company, the Company shall promptly notify the user. In such a case, the reservation shall be canceled if the Company is unable to provide a rental car of a different vehicle type and class from the reservation (hereinafter referred to as “replacement car”), or if the user does not approve the rental of the replacement car.


4. When the Company is unable to rent a reserved rental car to a user due to a natural disaster, accident, theft, breakdown or malfunction of the vehicle, recall, delay in return by another user, communication failure in telecommunication services such as landline, cell phone, smartphone, internet connection, etc., malfunction or failure of the system used to operate our car rental business or other reasons beyond the Company's control, or deems it objectively inappropriate to rent the car to the user, the Company will promptly notify the user by the method predetermined by the Company. In such cases, if the Company is unable to provide a replacement car or if the user does not approve the rental of the replacement car, the reservation shall be deemed canceled. When the reservation is canceled, the Company shall not be liable for any damages incurred by the user due to the cancellation of the reservation, unless there is a reason attributable to the Company.


5. In the case of the preceding two paragraphs, if the user approves the rental of a replacement car, the Company shall rent the replacement car under the same rental conditions as the reservation, except for the vehicle type and class. However, if the charge for the replacement car is lower than the charge for the reserved car class, the charge for the replacement car shall apply.


Article 8 (Change of Campsite Use Contract and Car Rental Service Reservation)


The user may make changes to the campsite use contract and car rental service reservation by entering the necessary information and sending it to the Company in the manner prescribed by the Company at least 48 hours before the start of use. In this case, the Company shall not be liable for any damage or disadvantage incurred by the user due to the user's failure to contact the Company directly, unless there is a reason attributable to the Company.


Article 9 (Changes by the Company, etc.)


1. Even if the user does not wish to change or cancel (hereinafter referred to as “changes, etc.”) all or part of the campsite use contract or car rental service reservation, if the contract or reservation violates these Terms of Use, etc. or laws and regulations, or are reasonably inappropriate, the Company may make changes, etc. to such contents with the user's prior approval.


2. The Company and the Operator shall not be liable for any damage or disadvantage caused to users due to changes, etc. based on the preceding paragraph, and even if changes, etc. incur cancellation fees or other burdens, users are not exempt from the payment obligation. However, this does not apply if there is a reason attributable to the Company or the Operator.


Article 10 (Usage Fees)


1. The usage fee is the total amount of the fees specified in the reservation confirmation e-mail, including the following fees (A basic car rental fee, distance fee, toll road fee, pick-up and delivery fee, and optional fee may not be charged depending on the contract.)


Campsite usage fee


Basic rental car fee
Insurance (disclaimer compensation fee)
Attachment (option) fee
Distance fee (calculated based on the distance traveled during the rental period)
Toll road fee
Pick-up and delivery fee
Other fees


2. The basic rental car fee is the fee that the Company has reported to the Director of the Transport Branch Office of the Regional Transport Bureau at the time of the conclusion of the rental contract.


3. If the user or driver uses another company's services such as hourly parking in the rental car during the rental period, the user or driver shall be responsible for paying the usage fees, etc. related to such use.


4. When the user or driver uses the ETC system, an expressway operator, etc. operating the toll road (hereinafter referred to as "Expressway Operator, etc.") sends an inquiry to the Company about the user's or driver's usage of the toll road, the Company may disclose information regarding the relevant user to the Expressway Operator, etc. and the user or driver shall agree to this.


Article 11 (Usage Fee for Change of Usage Period)


When a user changes the period of use based on Article 8 or Article 26, the user shall pay the usage fee corresponding to the changed period of use. However, when the user cancels the campsite use contract or package contract during the usage period for his/her reason, the user shall pay the cancellation fee provided for in Article 25.3, in addition to the usage fees corresponding to the period until cancellation.


Article 12 (Payment Method)


1. The user shall pay the usage fee by credit card.


2. If the Company stipulates a limitation on the credit cards that can be used for payment, such stipulation shall prevail.


3. The credit cards that can be used for payment are limited to those in the user's name.


4. The user may not use another person's credit card, enter false credit card information, or engage in any other conduct that the Company deem inappropriate. The Company may demand compensation from the user for any damages incurred as a result of such acts by the user.


5. When a credit card company refuses for some reason to accept a credit card that a user has used or chosen to use for payment, or when the Company reasonably determines that the use is inappropriate based on our predetermined standards, the Company may change the payment method, cancel the reservation, or take any other action that the Company deems necessary without the user's consent. The Company shall not be liable for any damages incurred by the user as a result of such action unless there is intentional or negligent behavior on the Company’s part.


Article 15 (Settlement of Cancellation and Termination Fees)


The user shall settle cancellation fees and termination fees, etc. arising from changes or cancellations of reservations by the user by debiting or settling the amount from the credit card designated by the user for credit card payment.


Article 16 (Method of Contacting Users)


The Company and the Operator may contact the user using the e-mail address, address, telephone number, etc. obtained at the time of reservation if necessary. The Company or the Operator making such contact shall decide which method is to be used.


Chapter 3 Rental


Article 17 (Formation of Rental Contract)


1. Unless otherwise specified, this chapter shall apply only to the user who enters into a car rental contract based on the car rental service reservation.


2. Based on the Basic Instructions related to rental cars (Automobile Travel No. 138 dated June 13, 1995) issued by the regulatory authority, the Company is obligated to enter the driver's name, address, type of driver's license, and driver's license number in the rental book (rental slip) and the rental certificate provided for in Article 19.1, or attach a copy of the driver's license. Therefore, upon conclusion of the rental contract, the Company shall request the user to present and submit a copy of the driver's license of the user or the driver designated by the user (hereinafter referred to as the "driver"), and the user and the driver shall comply with such request. The Company shall not return to the user or the driver any documents, including a copy of the driver's license, submitted by the user or the driver to the Company at the conclusion of the rental contract, for any reason whatsoever.


3. Upon conclusion of the rental contract, the Company may request the user and the driver to present and submit a copy of a document other than a driver's license that can be used for identification, and the user and the driver shall comply with such request.


4. Upon conclusion of the rental contract, the Company will request the user and the driver to provide a cell phone number and other information necessary to contact the user and the driver during the period of use, and the user and the driver shall comply with such request.


5. The rental contract shall be concluded when the user pays the rental fee to the Company after specifying the conditions of use, the Company specifies the rental conditions in these Terms of Use, etc., and the Company determines the reasonableness of concluding the rental contract by confirming the conditions specified in paragraph 1 through the preceding paragraph, and then the rental car is delivered to the user.


6. When a car rental service reservation has already been made with the user, the rental car shall be delivered to the user at the date and time of commencement of use and the delivery location specified in the reservation confirmation email.


7. When a car rental service reservation has already been made with the user, and as a result of the confirmations, etc. provided for in Paragraphs 2 through 4, the Company reasonably determines that the conclusion of a rental contract is not appropriate due to the reasons provided for in Article 18.1, or the user does not respond to the confirmations in Paragraphs 2 through 4 of this Article, the Company shall treat it as a cancellation of the reservation for the user's reason. In such cases, the user shall pay a cancellation fee to the Company following Cancellation without Notice stipulated in Article 7.1. However, this shall not apply if there is a reason attributable to the Company for the application of this paragraph, such as the absence of facts on which the Company's judgment was based.


Article 18 (Refusal to Conclude Rental Contract)



1. The Company may refuse to conclude a rental contract if the user or driver falls under any of the following items.


(1) The user or driver does not present a driver's license (international driver's license, passport, or other driver's license that proves that the user or driver can drive in Japan) necessary to drive the rental car, or does not have a driver's license that meets the type, conditions, etc. of the license designated by the Company.
(2) When the user or driver is deemed to be under the influence of alcohol.
(3) The user or driver is under the influence of narcotics, stimulants, thinner, or other intoxicants.
(4) When an infant under 6 years of age is a passenger even though there is no child safety seat in the vehicle.
(5) When the user or driver is found to be a member or affiliated person of a crime syndicate, a group affiliated with a crime syndicate, or a member of any other antisocial organization (hereinafter referred to as "crime syndicate member, etc."), or when it is found that the user or driver has cooperated or participated in the maintenance or operation of a crime syndicate or group affiliated with a crime syndicate, or interacted with a crime syndicate member, etc.
(6) When the driver specified at the time of reservation is different from the driver at the time of conclusion of the rental contract.
(7) When there is a fact of non-payment of any past rental obligations to the Company.
(8) When the driver has committed any of the acts listed in Article 30 in the past rentals.
(9) When there is a fact that automobile insurance was not applied due to a violation of the Rental Agreement or Insurance Terms of Use in the past rentals.
(10) When the rental conditions specified separately by the Company have not been met.
(11) When the user or driver violates the content stipulated on the “SATO-IRO” website, etc. (hereinafter referred to as the “Service Site, etc.”) or the terms of use related to "SATO-IRO", or falls under the grounds for suspension or revocation of eligibility for use stipulated in said terms of use and the eligibility for use of said service is suspended or revoked.
(12) When it is reasonably determined, based on rational grounds, that the lending is not appropriate for other reasons.


2. In the case of the preceding paragraph, if a car rental service reservation has already been made with the user, the user shall pay the Company a cancellation fee following Cancellation without Notice, Article 7.1, as if the campsite use contract and car rental service reservation had been cancelled for the user's reason. However, this shall not apply if there is a reason attributable to the Company for the application of this paragraph, such as the absence of facts on which the Company's judgment was based.


Article 19 (Issuance and carrying of rental certificate, etc.)


1. When the Company delivers the rental car to the user, the Company shall issue to the user or the driver a prescribed rental certificate stating the matters specified by the Director of the District Transport Bureau (in Hyogo Prefecture, the Director of the Hyogo Land Transport Department, Kobe Transport Control Division; in Okinawa Prefecture, the Director of the Land Transport Office, Okinawa General Bureau. The same shall apply to Article 10.2).


2. The user or driver shall carry the rental certificate issued by the preceding paragraph while using the rental car.

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3. If the user or driver loses the rental certificate, he/she shall immediately notify the Company to that effect.


4. When returning the rental car, the user or driver shall return the rental certificate to the Company at the same time.


Article 20 (Offsetting)


When the Company owes a monetary obligation to a user based on these Terms of Use, the Company may set off the usage fees and other monetary obligations owed by the user to the Company at any time, regardless of whether or not the user's monetary obligation has become due and payable.


Article 21 (Cancellation of Package Contract)


1. Notwithstanding the provisions of Article 17.1, this article shall apply to all users of the service.


2. When the user or driver violates these Terms of Use during the use of the rental car or falls under any of the items of Article 18.1, the Company shall cancel the package contract and the campsite use contract without any notice or demand, and the Company shall process the settlement by the following provisions. In the event of cancellation of the package contract, the Company may demand the return of the rental car immediately.
(1) If the Company has already received the usage fee, the Company shall deduct the amount of the usage fee corresponding to the period from the actual usage to the cancellation, and return the remaining amount to the user.
(2) When a user causes damage to the Company under Article 41.1 or Article 41.2, the Company will demand compensation from the user for the damage.
(3) If the preceding item does not apply, the Company will charge the user the cancellation fee stipulated in Article 25.3 following the provisions of the same article.
(4) The Company may set off the obligation stipulated in item 1 and item 2 or 3 based on the provisions of the preceding article.


Article 22 (Cancellation due to defect in the rental car)


The user may cancel the package contract when the rental car becomes unusable due to a defect before the user rents it. When the package contract is canceled, the Company shall not be liable for any damages incurred by the user as a result of such cancellation unless there is a reason attributable to the Company.


Article 23 (Termination Due to Force Majeure)


1. When the use of the rental car becomes impossible during the rental period due to a natural disaster, force majeure, accident, theft or breakdown not attributable to the user, or other reasons not attributable to the user, the package contract shall terminate at the time the rental car becomes unavailable for use. In this case, the Company shall exempt the user from paying the rental fee after the time when the use of the rental car becomes impossible, following the fee table separately determined by the Company.


2. If any of the events listed in the preceding paragraph occur, the user shall immediately notify the Company to that effect.


Article 24 (Termination of Rental for reasons attributable to the User)


1. When the user or driver becomes unable to use the rental car during the rental period due to an accident, breakdown, or other cause attributable to the user or driver, the user or driver must immediately notify the Company of the occurrence of such cause, and the rental contract shall terminate at the time such notification is made to the Company.


2. If the user or driver parks the rental car on private property or in other places where parking is not permitted during the rental period without permission, and if the Company is requested by the owner of the land or the police to move the rental car, the Company may move or collect the rental car if it is deemed difficult for the user or driver to do so immediately.


3. In the case of the preceding paragraph, the package contract shall be terminated at the time the rental car is moved or collected by the Company. The Company may charge the user for the cost of searching for the rental car and moving or collecting the rental car.


4. When the package contract is terminated under Paragraph 1 or 3, in addition to the claim for expenses in the preceding Paragraph, the Company shall process the settlement by the following provisions.
(1) If there are usage fees already received, the Company shall deduct the amount of usage fees corresponding to the period from the actual rental to the termination, and return the remaining amount to the user.
(2) If the user has caused damage to the Company under Article 41.1, Article 41.2, the Company will demand compensation from the user.
(3) If the preceding item does not apply, the Company will charge the user the cancellation fee stipulated in Article 25.3 following the provisions of the same article.
(4) Concerning the obligations stipulated in item 1 and item 2 or 3, the Company may process offsetting based on the provisions of Article 20.


Article 25 (Termination for User's Convenience)


1. Notwithstanding the provisions of Article 17.1, this article shall apply to all users of the service.


2. The user may terminate the campsite use contract and the package contract with the Company's consent and upon payment of the termination fee stipulated in the following paragraph, even while the rental car is in use. In this case, the Company shall deduct the usage fee corresponding to the period from rental to return from the usage fee received and return the remaining amount to the user.


3. When the user cancels the contract under the preceding paragraph, the user shall pay the following cancellation fee to the Company. However, the maximum amount shall be the limit separately determined by the Company.



【Cancellation Fee】


(Usage fee corresponding to the period of the campsite usage contract or package contract - Usage fee corresponding to the period from usage to cancellation) x 50


Article 26 (Change in Condition of Use)


1. If the user wishes to change the conditions of use stipulated at the time of conclusion of the rental contract after the conclusion of the rental contract, the user must obtain the Company's approval in advance. If it is impossible to rent the car under the changed conditions of use, the Company will not approve the change.


2. The user may extend the usage time by notifying the Company in the manner prescribed by the Company before the end of the usage time specified in the rental contract, and if the Company sends a notice of approval, on the condition that the user pays the Company's prescribed extension fee. However, the Company does not guarantee that the rental time can be extended, and the Company may not be able to extend the rental time depending on the rental conditions and other factors.


3. When the Company is unable to confirm the return of the rental car by the time specified by the Company, the Company shall extend the rental time following the procedures prescribed by the Company, and the user shall pay the Company the prescribed extension fee and penalty fee after the end of the rental time. However, if the rental time cannot be extended for any reason, such as another user has already made a reservation for the next time slot, the user shall pay the Company after the end of the rental time the usage fee and penalty fee that would normally be incurred.


Article 27 (Periodic Inspection and Maintenance)


1. The Company shall rent cars that have undergone periodic inspections and maintenance following Article 49 of the Road Transport Vehicle Act.


2. When the Company discovers any defects in the maintenance of the rental car during the checkup in the preceding paragraph or the vehicle checkup before the rental, the Company shall take measures such as replacement of parts, etc.


3. If, as a result of the checkup in Paragraph 1 or the vehicle checkup before the rental, the user is unable to use the rental car, the rental car service reservation made by the user shall be canceled by Article 7.3. In this case, the Company will try to find another rental car for the user to the extent that there is no problem in relation to the operating status of the rental car.


Article 28 (Obligations of Users)


1. During the rental period, the user shall perform the daily inspection and maintenance as stipulated in Article 47.2 of the Road Transport Vehicle Act before using the rented car each day, and shall visually inspect the lighting of lighting devices, operation of braking devices, and other items to be inspected daily.


2. When the user discovers any abnormality in the rental car after the daily inspection and maintenance, the user shall promptly notify the Company and follow the Company's instructions.


3. The user shall use and store the rental car with the due care of a good manager.


4. The management responsibility in the preceding paragraph shall arise upon the establishment of the package contract and shall cease upon termination of the package contract.


5. The user shall immediately report to the Company any defacement, loss or damage to the rental car due to negligence of the due care in Paragraph 1.



Article 29 (Use of ETC Card)


1. The user may use the ETC Card only for the car rented by the Company based on the Rental Contract.


2. The user may use ETC cards only for the purpose of paying tolls on expressways, motorways, and other roads that incur tolls.


3. The route of the toll road to be used is limited to a route that is considered reasonable based on socially accepted norms in Japan.


4.The Company shall not be liable for any loss or damage incurred by the user due to the failure of the ETC Card or the ETC in-vehicle device unless there is a reason attributable to the Company.


Article 30 (Prohibited Act)


1. The user and driver shall not engage in the following acts.
(1) To use the rental car for the purpose of motor transportation business or any similar purpose without obtaining the Company's consent and permission under the Road Transportation Law.
(2) All acts that infringe on the Company's rights or interfere with the Company's business, such as allowing the rental car to be used or subleased to any person other than the driver named in the rental certificate as specified in Article 19.1 and those who have the Company's consent, or offering the rental car as security for a third party.
(3) Altering the original condition of the rental car by forging or altering the vehicle registration number plate or vehicle number plate of the rental car, or remodeling or refurbishing the rental car.
(4) To use the rental car for any kind of test or competition, or to tow or push another vehicle without the Company's consent.
(5) To use the rental car in a manner that violates the law or public order and morals.
(6) To take out property insurance for the rental car without the Company's consent.
(7) To take the rental car out of Japan.
(8) To park the rental car on the street illegally.
(9) To cause any significant inconvenience to other users or third parties (including but not limited to smoking in the rental car, leaving items in the rental car, defacing the rental car, etc.).
(10) Allowing pets to ride in the rental car, unless otherwise permitted by the Company.
(11) To load hazardous materials such as kerosene and gasoline, or items that may cause harm or health hazards to the Company or other users, such as radioactive materials or specimens of infectious diseases, unless otherwise permitted by the Company.
(12) Behavior that interferes with the safety of traffic or the surrounding environment, such as erratic driving (including but not limited to meandering, sudden acceleration, unnecessary sudden stops, etc., not required to be illegal under traffic laws) or improper parking (regardless of whether the location is publicly or privately owned).
(13) Making unreasonable demands to the Company or behaving in a manner that is socially unacceptable (including but not limited to assault, injury, threats, slander, libel, insults, abusive language, invasion of privacy, excessive demands without just cause, and prolonged detention due to persistent claims against the Company or its employees).
(14) In addition to the preceding paragraph, conducting any act that significantly inconveniences the Company or interferes with the Company's business.


2. If a user or driver falls under item 13 or 14 of the preceding paragraph, the Company may refuse to respond to the user or driver in person, by telephone, e-mail, or in writing.
Article 31 (Refusal to Supply Labor of Drivers)
The user may not receive labor supply of drivers (including introduction and mediation of drivers) from the Company incidental to the use of a car, except as permitted by law.


Article 32 (Indemnification and Disclaimer)


1. The Company shall indemnify each rental car by the terms separately stipulated by the Company (regardless of name or form) and shall cover the user's liability for damages to the Company under Article 41 and other liability for damages incurred by the user due to the use of the rental car, to the extent of the compensation limit prescribed in the appendix specified in the insurance contract of the said property insurance. However, compensation and insurance may not be applied in the event of an accident stipulated in the terms (regardless of name or form) separately stipulated by the Company, or in the event that is not covered by insurance. In addition, the use of various services may be restricted at the Company's discretion.


2. Notwithstanding the provisions of the preceding paragraph, the Company shall not cover any liability for damages caused by an accident that has not been reported to the police or an insurance company with which the Company has a contract, for damages when a user's report of an accident to the Company or other parties is found to be false, or for any other damages the user becomes liable for due to or in connection with the user's violation of these Terms of Use.


3. Notwithstanding the provisions of paragraph 1 of this article, if the disclaimer stipulated in the insurance policy for the property insurance of paragraph 1 of this article falls under (if insurance claims are not paid), the Company shall not cover the portion of the liability for damages set forth in Paragraph 1 of this article that falls under the said disclaimer.


4. When the Company has paid any damages owed by the user, the user shall immediately reimburse the Company.


5. The disclaimer compensation system is a system that exempts the user from paying the deductible in the event of an accident, and the user shall confirm and accept the Terms of Use of the disclaimer compensation system on this service website.


6. The disclaimer compensation system shall not apply when a user falls under any of the following items.
(1) In the event of a self-inflicted accident (an accident without the other party or vehicle caused solely, an accident in which the insurance company, etc. determines that the user is 100% at fault, or an accident in which the other party or vehicle cannot be identified, such as a hit-and-run accident).
(2) If the rental car is used in violation of the law or public order and morals.
(3) If the rental car is used in violation of the provisions of these Terms of Use.
(4) If the user has had an accident in the past with this service (But only for the period specified by the Company).
(5) If the rental car is used without following the procedures prescribed by the Company.
(6) In addition to the preceding items, if the Company deems it appropriate to cancel the application of the disclaimer compensation system.


7. The user shall not be exempted from payment by Article 41.1 and Article 41.2 even if the Company applies the disclaimer compensation system by Paragraph 1 of this Article.


Article 33 (Measures in Case of Parking Violations, etc.)


1. When the user commits illegal parking using the rental car, whether before or after the termination of the rental contract, the user shall pay the police or other law enforcement agency all penalties related to such illegal parking, fees related to the costs of towing and storage of the rental car to be borne by the user, and any other money owed under the law, and shall submit a receipt to the Company in the manner prescribed by the Company.


2. In the case of the preceding paragraph, if the Company receives notification from the police or other law enforcement agency that an illegal act has occurred, the company shall promptly have the user move the rental car to a location designated by the Company and shall take the necessary administrative procedures such as appearing at the police station and paying the penalty fee as specified in the preceding paragraph by the time the rental car usage ends or by a time separately specified by the Company, and the Company may instruct the user to sign a document prescribed by the Company stating that the user has committed such illegal act and that the user acknowledges that the user will comply with all legal measures as a violator of the illegal act, and the user shall comply with such instruction. If the user has not paid the penalty fee or the various fees as specified in the preceding paragraph, the Company may refuse to receive the rental car from the user, even during the period of use, until such payment or fees have been paid.


3. If the user commits illegal parking and is ordered by the police or other law enforcement agency to pay a parking violation fee, but the Company cannot confirm that the user has paid the fee, the user shall pay the Company the said fee and the penalty fee stipulated in Article 41.2.


4. When the user commits any other illegal act using the rental car, whether before or after the termination of the rental contract, the user shall pay the police or other law enforcement agency all penalties related to said illegal act and any other money owed under the law, and shall submit a receipt to the Company in the manner prescribed by the Company.


5. When the user commits illegal parking or other illegal acts using the rental car, and when deemed necessary by the Company, the Company may submit the documents provided for in Paragraph 2 of this Article to the police or other law enforcement agency. In this case, the handling of the user's personal information shall be in accordance with the “Handling of Personal Information” stipulated by the Company based on Article 42.


Article 34 (Accident Handling)


1. The user shall comply with the following items when bodily injury, property damage, self-inflicted injury, hit-and-run, or other accidents occur or are caused during the use of the rental car.
(1) Immediately contact the police or other necessary contacts designated by the Company, and cooperate with any investigation requested by the Company or any third party designated by the Company.
(2) Upon making the contact described in the preceding item, continue to report the situation to the Company or a third party designated by the Company.
(3) Not to enter into any settlement or other agreement with a third party regarding such an accident without our consent.


2. The user shall be responsible for resolving any disputes regarding the accident in the preceding paragraph, and the Company shall assume no responsibility for such disputes.


3. If a user fails to comply with any of the provisions stipulated in this Article, the Company may not provide compensation to the user by Article 32.


4. In the event of an accident when a user uses a rental car, the Company may refuse to receive the rental car until the accident response specified by the Company has been completed.


Article 35 (Theft and Breakdown)


1. The user shall immediately stop driving the rental car if he/she finds any abnormality or breakdown of the rental car, whether before or after the termination of the rental contract and shall notify the Company in the manner prescribed by the Company to that effect and follow the Company's instructions.


2. When the rental car is stolen, the user shall immediately notify the Company of such theft by the method prescribed by the Company and follow the Company's instructions.


Article 36 (Disclaimer due to Force Majeure)


1. If the user is unable to return the rental car by the end of the rental period due to a natural disaster, accident, theft, or other force majeure event not attributable to the user, the user shall not be held liable for any damage caused by this. In this case, the user shall immediately contact the Company and follow the Company's instructions.


2. If the Company is unable to rent a car due to natural disasters, accidents, theft, breakdown or malfunction of the vehicle, delay in return by other users, communication failure in telecommunication services such as fixed telephone, cell phone, smartphone and internet connection, breakdown or malfunction of the system used for the operation of the car rental business by the Company, or other reasons not attributable to the Company, the Company shall not be liable for any damages incurred by the user.


Article 37 (Responsibility for Return)


1. The user or driver shall return the rental car to the Company at the designated return location by the end of the rental period.


2. When the user or driver violates the preceding paragraph, the user shall pay the penalty fee separately determined by the Company based on Article 41.2, in addition to paying the extension fee specified in the following paragraph.


3. The user shall pay the extension fee separately determined by the Company when the return date and time specified at the time of conclusion of the rental contract are exceeded. However, this shall not apply to cases where the procedures for extended use are completed before the end of the usage period.


Article 38 (Confirmation upon Return, etc.)


1. The user or driver shall return the rental car to the place specified in the rental contract in the same condition as at the start of use, in the presence of the Company, and if any stain, damage, loss of equipment, odor (including but not limited to that caused by smoking), etc. of the rental car, except wear and tear due to normal use, is caused by any reason attributable to the user or driver, the user or driver shall bear the cost of restoring the rental car to the condition as at the start of use based on Article 41.1.


2. In addition to the case of the preceding paragraph, the user shall promptly notify the Company of any abnormality found in the rental car when returning the rental car.


3. The user shall be responsible for ensuring that there are no items left in the rental car by the user, passengers, or other third parties (hereinafter referred to as “leftover items”) when returning the rental car.


4. The user shall settle any unsettled charges, if any, by the time the rental car is returned.


5. In addition to the preceding paragraph, when the fuel tank is not filled with gasoline, diesel fuel, or other fuel at the time of return of the rental car (i.e., the tank is not “full”), the user shall immediately pay the Company a fueling agent fee calculated by the conversion table prescribed by the Company based on the mileage during use.


Article 39 (Handling of Leftover Items)


1. When returning a rental car, the user shall be responsible for ensuring that there are no items left in the car.


2. The Company shall not be liable for confirming that there are no leftover items in the car, and the user shall be liable for any damage caused to the user, passengers, or any other third party due to leftover items in the car.


3. When the Company collects the leftover items from the rental car, the Company shall handle them by the following items. However, the Company may immediately dispose of any leftover items that have no property value and are difficult to store continuously without regard to the following items.
(1) For leftover items that have no property value, or items that may decompose, hazardous materials, or other items that are difficult to store continuously, the Company will keep them for three days including the day of collection, and discard them if the owner does not offer to pick them up within that period.
(2) Driver's licenses, passports, credit cards (including ETC cards, and the same shall apply hereinafter), coins, banknotes, stamps, postage stamps, securities, money certificates, precious metals, cell phones, and jewelry shall be reported as lost property to the relevant police station and delivered. However, if the report is not accepted, the lost property will be kept for three months from the date of recovery, and if the name and address of the owner are known during that period, the owner (or the issuing company for credit cards) will be notified to retrieve the property. If the owner's name and address are not known within three months from the date of collection, or if the owner does not offer to pick up the item, it will be disposed of.
(3) Firearms, swords, drugs, and other items whose possession is prohibited by law will be immediately reported to the local police station and turned over.


4. Any leftover items that do not fall under any of the above items (1) through (3) will be stored for one month from the date of collection, and discarded if the owner does not request retrieval within that period.


5. When returning the leftover items to the user, the Company shall deliver the leftover items to the user at a place designated by the Company or by mail with cash on delivery.


Chapter 4 How to Use Campsite, etc.


Article 40 (Method of Use)


The user shall comply with the Terms of Use regarding the use of campsite, etc. separately established by the Company.


Chapter 5 Miscellaneous Provision


Article 41 (Compensation Liability)


1. If the Company is unable to use the rental car due to an accident, breakdown, or other cause attributable to the user during the period of use of the rental car, the user shall pay the Company the fees specified on the fee page and insurance/compensation system page posted on this Service Site, etc. as compensation for business during the period of unavailability of the rental car or the repair period.


2. When the user engages in illegal parking, dangerous driving as determined by the Company, or any other act that falls under the penalties separately determined by the Company, the user shall pay the Company the penalty fee calculated by the Company based on the provisions of the fee page and the insurance and compensation system page posted on the Service Site.


3. In addition to the provisions of Paragraphs 1 and 2 of this article, if the user violates these Terms or other special agreements, or causes damage to a third party or the Company due to reasons attributable to the user, the user shall be responsible for compensating for damages.


4. Notwithstanding any other provisions of these Terms of Use, if the user suffers damages due to reasons attributable to the Company regarding the campsite use contract or package contract, the Company shall be liable for damages due to default or tort only for actual damages that would ordinarily arise, up to the amount equivalent to the usage fees under the relevant contract. The Company shall not be liable for damages and lost profits caused by special circumstances. However, this shall not apply if such damages are caused by an intentional act or the gross negligence of the Company.


Article 42 (Personal Information)


The Company shall handle the personal information of users following the “Personal Information Protection Policy” separately stipulated, and users shall agree to this.


Article 43 (Prohibited Matters)


1. The user shall not engage in any of the following acts when using “SATO-IRO” (including acts that the Company judges based on reasonable grounds to have the potential to be applicable)
(1) Acts that violate these Terms of Use, etc.
(2) Acts that infringe on the rights of, cause disadvantage to, or cause discomfort to the Company, service providers, other users, or other third parties.
(3) Acts of not fulfilling obligations to service providers or the Company, such as payment of usage fees or cancellation fees.
(4) Acts that prevent the service provider or the Company from contacting the user, such as registration of false or fictitious contact information, intentional non-response, etc.
(5) Using “SATO-IRO” to organize tours, resell to others, or for any other commercial purpose.
(6) Using “SATO-IRO” in a manner other than that approved by the Company.
(7) Sending spam mail, chain letters, junk mail, etc.
(8) Acts that offend the law or public order and morals.
(9) Any other acts that the Company prohibits or deems inappropriate.


2. When the Company determines that a user has committed any of the acts listed in the preceding paragraphs, the Company may suspend the use of “SATO-IRO” by the said user without prior notice.


Article 44 (Disclaimer)


1. The user shall be liable for any damages and disadvantages arising from their failure to settle payment by the settlement deadline, and the Company shall not be liable for such damages and disadvantages unless there is a reason attributable to the Company.


2. If any trouble or dispute arises between the user and the operator, it shall be resolved directly between the user and the operator.


3. The Company shall not be liable for any damage caused by system interruption, delay, discontinuation, loss of data, or unauthorized access to data due to communication line or computer failure before the conclusion of the campsite use contract or package contract, or for any damage caused to users in connection with the use of “SATO-IRO” contents unless otherwise stipulated in the campsite use contract or package contract or for any reasons attributable to the Company.


4. The Company shall not be liable for damages incurred by the failure of an e-mail delivered by the Company to reach the relevant user due to inadequacies in the user's e-mail environment or transmission route unless there is a reason attributable to the Company.


5. The user shall be responsible for their actions when using “SATO-IRO” and shall be liable for any damages caused to third parties, which shall be resolved at their own responsibility and expense.


6. The Company may provide the user with information and advice regarding the Operator, but shall not be held liable thereby.


7. The Company shall not be liable for any damage caused by a user's violation of these Terms of Use, etc., unless there is a reason attributable to the Company.


8. The Company does not guarantee that e-mails sent from the “SATO-IRO” Service Site, server, domain, etc., and campsite reservation service are free from computer viruses or other harmful components.


9. The Company may suspend or discontinue all or part of the “SATO-IRO” service without prior notice in the event of the following events: periodic or emergency maintenance of the system, system overload, need to ensure user security, earthquake, tsunami, storm, flood, war, riot, civil war, insurrection, revolution, terrorism, large-scale fire, infectious disease, epidemic, contagious disease, strike, lockout, enactment, amendment or abolition of laws and regulations, any other force majeure event due to contingencies, or any other case reasonably deemed necessary. The Company shall not be liable for any damages incurred by users in such cases unless there is a reason attributable to the Company.


10. The Company shall not guarantee the authenticity, accuracy, or reliability, etc. of information regarding sightseeing posted on “SATO-IRO” by the Company or service providers to users, and shall not be liable for damages incurred by users due to said information unless there is a reason attributable to the Company.


Article 45 (Modification of these Terms of Use, etc.)


1. The Company may revise these Terms of Use, etc. without prior notice to users, and shall notify the user at an appropriate time and manner in light of the impact of such revisions and the status of “SATO-IRO” operations. After revision of the Terms of Use, etc. the revised Terms of Use shall apply and shall become effective on the date determined by the Company or after a certain period of advance notice prescribed by the Company has elapsed.


2. The Company may, at its discretion, change or discontinue all or part of the “SATO-IRO” service without prior notice or communication to users.


Article 46 (Governing Law, Agreed Jurisdiction)


These Terms of Use shall be interpreted based on Japanese law, and when a lawsuit regarding these Terms of Use arises, the Tokyo District Court shall be the exclusive court of first instance and jurisdiction.




Specified commercial



[Distributor]
Alpine Marketing Co., Ltd.

[Operations manager]
Muneki Ishida

[Location]
1-7 Yukigaya Otsuka-cho, Ota-ku, Tokyo 145-0067

[Contact phone number]
03-5499-0814 (Reception hours: [Monday to Friday] 9:00 to 17:00 *excluding Saturdays, Sundays, national holidays, and company holidays)

[Contact E-mail address]
Alpine_TravelDesk@aoja.alpine.co.jp

[Necessary payment other than product price]
Consumption tax, communication equipment, software, preparation, installation, connection and setting of all equipment necessary for these,
Concluding a line usage contract, connecting to an access point, subscribing to an Internet connection service,
Other costs required for preparations necessary to use this service

[Delivery time]
You can experience it on the day you select when ordering. You can choose from the day after the order date at the shortest.

[Payment method]
credit card

[Exchanges and returns (Refund policy)]
Free until 23:59 two days before, 50% of the total amount until 23:59 the day before, 100% of the total amount for cancellation on the day or without notice.



Privacy policy



[Privacy policy]
ALPINE ELECTRONICS MARKETING, INC. shall endeavor to protect personal information obtained from users at the time of reservation, and the acquired personal information shall be used in accordance with the Company's "Personal Information Protection Policy" and "Handling of Personal Information" (Personal Information Protection Policy | Alpine Japan).

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